{ "ok": true, "clientSlug": "rjcc", "faq": [ { "id": "faq_1_m7k5z", "question": "QUESTION: What is RJCC?", "answer": "RJCC is a freelance digital-services studio focused on Minecraft servers, gaming communities, content creators, and server administrators. It provides creative and technical services including server configuration, resource-pack management, Java-to-Bedrock pack conversion, GFX design, YouTube promotion support, staff management, RPG content creation, and dungeon design.", "topic": "business_identity", "publicVisible": true, "sortOrder": 0 }, { "id": "faq_2_pqzfl", "question": "Who operates RJCC, and what public names are used?", "answer": "The business is publicly presented as RJCC and RJ. The website introduction also uses the name SmartName. These names refer to the same public freelance service identity. Customers should verify the official contact details before discussing a commission or sending payment.", "topic": "business_identity", "publicVisible": true, "sortOrder": 1 }, { "id": "faq_3_v9ucz", "question": "Who can use RJCC services?", "answer": "RJCC services are intended for Minecraft players, content creators, server owners, network administrators, development teams, and gaming communities that need technical configuration, visual assets, cross-platform resource-pack work, promotional support, team-management assistance, or custom gameplay content.", "topic": "customer_eligibility", "publicVisible": true, "sortOrder": 2 }, { "id": "faq_4_mv6da", "question": "What services does RJCC provide?", "answer": "RJCC provides Minecraft server configuration, resource-pack management, YouTube promotion support, GFX and visual design, Java-to-Bedrock resource-pack conversion, staff-management support, RPG creative development, and custom dungeon design. Final scope and availability are confirmed directly for each commission.", "topic": "services_overview", "publicVisible": true, "sortOrder": 3 }, { "id": "faq_5_xli1u", "question": "How can I contact RJCC?", "answer": "Use the official email whog53@live.com, the contact form at https://rjcc.pro/#contact, or the verified Discord route at https://discord.rjcc.pro. Discord is the preferred route for fast commission discussions, project questions, and identity verification.", "topic": "contact", "publicVisible": true, "sortOrder": 4 }, { "id": "faq_6_8rls8", "question": "How do I verify RJCC on Discord?", "answer": "The official current Discord username is rjmc and the verified Discord user ID is 396107045738250260. The former username RJ#4044 is inactive. Verify both the username and numeric user ID before discussing confidential project details or sending payment.", "topic": "identity_verification", "publicVisible": true, "sortOrder": 5 }, { "id": "faq_7_4dxxq", "question": "What is the fastest way to receive a response?", "answer": "RJCC states that Discord normally provides the fastest response. Use https://discord.rjcc.pro and confirm that the account username is rjmc with user ID 396107045738250260. Email and the official website contact form are also available.", "topic": "contact", "publicVisible": true, "sortOrder": 6 }, { "id": "faq_8_lx71d", "question": "What information should I provide when requesting a quotation?", "answer": "Describe the service required, Minecraft edition and version, server type, relevant plugins or dependencies, current files or assets, desired features, expected output, target deadline, budget range if available, and any technical limitations. Do not send passwords, private credentials, payment data, or production access until RJCC confirms a safe method.", "topic": "quote_request", "publicVisible": true, "sortOrder": 7 }, { "id": "faq_9_woxh0", "question": "Is RJCC available for freelance commissions?", "answer": "The website presents RJCC as freelance available. Actual availability, start date, workload capacity, and delivery estimate must be confirmed directly before a commission is accepted.", "topic": "availability", "publicVisible": true, "sortOrder": 8 }, { "id": "faq_10_kh42z", "question": "Where can I view RJCC's previous work?", "answer": "Visit https://rjcc.pro/#portfolio to review public examples involving configurations, resource packs, GFX, videos, RPG systems, server projects, Java-to-Bedrock conversions, and dungeon-related work. Portfolio examples demonstrate past work but do not guarantee that every new request is technically identical or immediately available.", "topic": "portfolio", "publicVisible": true, "sortOrder": 9 }, { "id": "faq_11_m7kju", "question": "What does the Minecraft server-configuration service include?", "answer": "RJCC can assist with server settings, plugin configurations, gameplay mechanics, optimization-related adjustments, and custom gameplay experiences based on the agreed project requirements. Exact plugins, dependencies, access needs, compatibility, testing scope, and delivery items are confirmed before work begins.", "topic": "server_configuration", "publicVisible": true, "sortOrder": 10 }, { "id": "faq_12_6tpk8", "question": "What does resource-pack management include?", "answer": "Resource-pack management can include organizing, combining, curating, integrating, optimizing, maintaining, and troubleshooting Minecraft resource-pack assets. The exact service depends on the existing pack, target server setup, supported Minecraft versions, required visuals, and agreed technical scope.", "topic": "resource_pack_management", "publicVisible": true, "sortOrder": 11 }, { "id": "faq_13_z8c90", "question": "Can RJCC convert a Java resource pack to Bedrock Edition?", "answer": "Yes. RJCC publicly offers Java-to-Bedrock resource-pack conversion. Compatibility depends on the pack content, Minecraft versions, custom models, shaders, animations, plugins, and Bedrock limitations. A successful conversion aims to preserve the intended appearance where technically possible, but exact feature parity must be reviewed for each pack.", "topic": "bedrock_conversion", "publicVisible": true, "sortOrder": 12 }, { "id": "faq_14_k0eqy", "question": "Can RJCC optimize or repair an existing resource pack?", "answer": "RJCC may be able to optimize, merge, correct, or troubleshoot an existing resource pack as part of an agreed commission. The client should provide the current files, identify known issues, state the target editions and versions, and confirm that they have permission to supply and modify the assets.", "topic": "resource_pack_support", "publicVisible": true, "sortOrder": 13 }, { "id": "faq_15_qp2y4", "question": "What GFX and visual-design services are available?", "answer": "RJCC offers Minecraft-related visual design such as logos, banners, thumbnails, promotional graphics, server visuals, and other agreed digital assets. The quotation depends on the required formats, dimensions, style, quantity, complexity, source files, licensing needs, and revision scope.", "topic": "gfx_design", "publicVisible": true, "sortOrder": 14 }, { "id": "faq_16_4s05m", "question": "What YouTube promotion support does RJCC provide?", "answer": "RJCC offers support intended to improve the visibility and presentation of Minecraft-related YouTube content, including marketing assistance, thumbnail optimization, and promotional techniques. Results such as views, subscribers, engagement, ranking, or revenue are not guaranteed and must not be promised by ASG.", "topic": "youtube_promotion", "publicVisible": true, "sortOrder": 15 }, { "id": "faq_17_eb8fl", "question": "What staff-management support is available?", "answer": "RJCC can assist Minecraft server owners with staff recruitment, training, organization, coordination, and performance-management processes. The client remains responsible for employment decisions, permissions, moderation authority, legal obligations, and final control of the server team.", "topic": "staff_management", "publicVisible": true, "sortOrder": 16 }, { "id": "faq_18_tsjb3", "question": "What RPG creative services are available?", "answer": "RJCC can assist with Minecraft RPG content such as quests, storylines, progression ideas, custom gameplay concepts, RPG items, mobs, plugin configurations, and other agreed role-playing elements. Technical implementation depends on the server version, plugins, dependencies, map, content volume, and project scope.", "topic": "rpg_development", "publicVisible": true, "sortOrder": 17 }, { "id": "faq_19_oq33d", "question": "What dungeon-design services are available?", "answer": "RJCC can help design Minecraft dungeon experiences involving layouts, puzzles, encounters, mobs, bosses, progression, rewards, themes, and gameplay concepts. Building, configuration, assets, balancing, testing, and integration are included only when specifically listed in the accepted quotation.", "topic": "dungeon_design", "publicVisible": true, "sortOrder": 18 }, { "id": "faq_20_ryatg", "question": "Can several RJCC services be combined in one project?", "answer": "Yes, related services may be combined when RJCC confirms the scope. A project might include configuration, resource-pack work, GFX, RPG systems, or dungeon content. Each deliverable, dependency, price, timeline, and responsibility should be written into the agreed commission terms.", "topic": "combined_services", "publicVisible": true, "sortOrder": 19 }, { "id": "faq_21_0gpvd", "question": "Does RJCC support both Java and Bedrock Minecraft projects?", "answer": "RJCC publicly provides Java-to-Bedrock resource-pack conversion and has portfolio experience involving cross-platform Minecraft work. Support for a specific server, version, plugin, pack feature, or Bedrock behavior must be confirmed before the commission is accepted.", "topic": "platform_compatibility", "publicVisible": true, "sortOrder": 20 }, { "id": "faq_22_kvili", "question": "How is RJCC project pricing determined?", "answer": "Pricing is project-specific and can depend on service type, scope, complexity, quantity, Minecraft version, plugins, dependencies, existing files, customization, revisions, urgency, testing, third-party requirements, and delivery conditions. Contact RJCC for a written quotation.", "topic": "pricing", "publicVisible": true, "sortOrder": 21 }, { "id": "faq_23_zbyje", "question": "Does RJCC publish fixed prices?", "answer": "The main RJCC website does not present one universal fixed price for every custom service. Customers should request a quotation. Any marketplace listing with a stated price applies only to that specific listed product and its stated conditions.", "topic": "pricing", "publicVisible": true, "sortOrder": 22 }, { "id": "faq_24_s34fa", "question": "Can ASG guarantee the final price or negotiate a discount?", "answer": "No. ASG may explain the public pricing method and direct the customer to RJCC, but it must not invent a price, create a discount, negotiate terms, confirm a final total, or bind RJCC. Final pricing must be confirmed directly by RJCC.", "topic": "pricing_boundary", "publicVisible": true, "sortOrder": 23 }, { "id": "faq_25_05sjh", "question": "What payment terms apply to commissions?", "answer": "RJCC's published commission terms state that services normally require the full invoice amount to be paid in advance. Payment instructions, recipient details, transaction description, currency, and accepted payment method must be confirmed directly through the verified RJCC contact before funds are sent.", "topic": "payment_terms", "publicVisible": true, "sortOrder": 24 }, { "id": "faq_26_chp58", "question": "Is a 50/50 payment arrangement available?", "answer": "The published terms mention an option to pay 50% at the beginning and the remaining 50% when 50% of the work is completed. This arrangement is not automatic and should be expressly confirmed by RJCC in writing before the commission starts.", "topic": "payment_terms", "publicVisible": true, "sortOrder": 25 }, { "id": "faq_27_p81c8", "question": "Are RJCC sales refundable?", "answer": "RJCC's published commission terms state that all sales are final and that refunds are not provided. Customers should review the complete scope, deliverables, compatibility requirements, payment terms, and current Terms of Service before approving and paying for a commission.", "topic": "refund_policy", "publicVisible": true, "sortOrder": 26 }, { "id": "faq_28_wm2tb", "question": "Can ASG accept payment or confirm that a commission has started?", "answer": "No. ASG can explain public services and record safe buyer intent, but payment instructions, commission acceptance, invoice confirmation, start authorization, and contractual approval must come directly from RJCC through a verified human contact.", "topic": "commerce_boundary", "publicVisible": true, "sortOrder": 27 }, { "id": "faq_29_nvofh", "question": "How are project timeframes handled?", "answer": "Time estimates are based on the agreed scope and available information. RJCC's terms state that estimates do not guarantee an exact delivery time and that project delays can occur. The customer should obtain a current written estimate before work begins.", "topic": "delivery_timeline", "publicVisible": true, "sortOrder": 28 }, { "id": "faq_30_zp9tj", "question": "What happens when the client requests a deadline?", "answer": "RJCC's terms state that client-provided deadlines will be handled on a best-effort basis. A deadline specifically provided and accepted by RJCC should be recorded in writing together with the scope, dependencies, client response obligations, and any factors that may affect delivery.", "topic": "delivery_timeline", "publicVisible": true, "sortOrder": 29 }, { "id": "faq_31_ikb8v", "question": "What happens if a delay is caused by the client or a third party?", "answer": "The published terms state that a client is not entitled to a refund when delay is caused by the client or by a third party outside RJCC's control and that delay prevents completion. Clients should provide files, access, decisions, feedback, and dependencies promptly.", "topic": "client_responsibility", "publicVisible": true, "sortOrder": 30 }, { "id": "faq_32_hvj0e", "question": "What happens if the client changes the original requirements?", "answer": "Changes, additions, or new features outside the original agreement can result in extra costs and a revised timeline. RJCC should confirm the changed scope and additional price before the new work proceeds.", "topic": "scope_changes", "publicVisible": true, "sortOrder": 31 }, { "id": "faq_33_n5ptk", "question": "How are revisions and bug-fix requests handled after completion?", "answer": "RJCC's published terms provide approximately one and a half weeks after an order is marked completed for the client to report requested changes or bug fixes. Only issues within the original agreed scope should be treated as completion corrections; new features may require a separate quotation.", "topic": "post_delivery_support", "publicVisible": true, "sortOrder": 32 }, { "id": "faq_34_qmqjv", "question": "What if a configuration or plugin is broken by the client after delivery?", "answer": "The published terms state that RJCC is not obligated to repair a configuration or plugin when the problem was caused by the client's own actions. RJCC may still offer separate paid support after reviewing the issue.", "topic": "client_caused_issue", "publicVisible": true, "sortOrder": 33 }, { "id": "faq_35_9xdb9", "question": "Does RJCC keep a backup of the client's server or delivered files?", "answer": "The published terms state that RJCC is not obligated to retain a backup of the client's server and is not liable for files lost after the work is completed. Clients should securely back up their server, configurations, assets, credentials, and delivered files.", "topic": "backups", "publicVisible": true, "sortOrder": 34 }, { "id": "faq_36_qxflx", "question": "Can a client resell commissioned setup or design work?", "answer": "RJCC's published terms state that a setup or design created for a server must not be resold without explicit permission. Ownership, usage rights, modification rights, distribution rights, source-file delivery, and exclusivity should be confirmed in writing for the specific commission.", "topic": "licensing", "publicVisible": true, "sortOrder": 35 }, { "id": "faq_37_8z99r", "question": "Are resale rights included with a marketplace product?", "answer": "The published terms state that resource sell rights are not included when the item is a market product. Customers may use the product only within the rights provided by its listing and applicable license unless RJCC grants additional permission.", "topic": "licensing", "publicVisible": true, "sortOrder": 36 }, { "id": "faq_38_9bfmv", "question": "Can RJCC display completed client work in a portfolio?", "answer": "RJCC's published terms state that server artwork such as logos or banners may be used in the RJCC portfolio unless both parties agree otherwise. A client requiring confidentiality or portfolio exclusion should obtain that agreement in writing before work begins.", "topic": "portfolio_rights", "publicVisible": true, "sortOrder": 37 }, { "id": "faq_39_azlf1", "question": "Will commissioned work always be exclusive to one client?", "answer": "Not automatically. RJCC's published terms allow work on similar projects and allow reuse of the same format or message layout. Any requirement for exclusivity, unique assets, source ownership, or restricted reuse must be expressly agreed in writing.", "topic": "exclusivity", "publicVisible": true, "sortOrder": 38 }, { "id": "faq_40_rmp8x", "question": "Can a watermark be removed?", "answer": "RJCC's published terms state that a watermark must not be removed without permission. Customers should ask RJCC whether a watermark applies, where it appears, and whether removal rights are included in the accepted commission.", "topic": "watermark", "publicVisible": true, "sortOrder": 39 }, { "id": "faq_41_kw8ua", "question": "Does a commission include training on RJCC's working method?", "answer": "The published terms state that RJCC is not required to teach the client the method or process used to create the work. Documentation, training, source explanations, installation support, or administrator handover are included only when they are part of the agreed deliverables.", "topic": "training_and_handover", "publicVisible": true, "sortOrder": 40 }, { "id": "faq_42_nb7g3", "question": "What happens if the client stops responding?", "answer": "RJCC's published terms allow an order to be marked completed and work to move on when the client fails to message or respond for three weeks. Clients should communicate delays and provide required feedback before the inactivity period is reached.", "topic": "client_communication", "publicVisible": true, "sortOrder": 41 }, { "id": "faq_43_0mk9j", "question": "What conduct is expected during a commission?", "answer": "Professional and respectful communication is required. RJCC's terms prohibit disrespectful or rude behavior and allow contact with disruptive staff members to be ended while reporting directly to the owner. Both sides should keep important decisions and approvals in writing.", "topic": "conduct", "publicVisible": true, "sortOrder": 42 }, { "id": "faq_44_omi9z", "question": "How are disputes and chargebacks handled?", "answer": "RJCC's published terms prohibit unsolicited disputes or chargebacks. Customers who believe there is a problem should first contact RJCC through the verified email or Discord identity, describe the issue, and preserve the quotation, invoice, messages, delivery records, and applicable Terms of Service.", "topic": "disputes", "publicVisible": true, "sortOrder": 43 }, { "id": "faq_45_e1ulg", "question": "What requests must be handed to RJCC instead of answered automatically?", "answer": "ASG must hand off custom quotations, final prices, discounts, payment instructions, commission acceptance, deadlines, refunds, disputes, licensing, resale rights, exclusivity, confidential projects, account-specific matters, technical feasibility questions, urgent issues, and any request that cannot be verified from approved public information.", "topic": "human_handoff", "publicVisible": true, "sortOrder": 44 }, { "id": "faq_46_je3l6", "question": "What information is outside the public ASG profile?", "answer": "ASG cannot access or disclose private Discord messages, passwords, server credentials, customer files, invoices, payment records, private agreements, internal project notes, unpublished assets, databases, admin systems, or confidential client information. These matters require verified human review.", "topic": "privacy_boundary", "publicVisible": true, "sortOrder": 45 }, { "id": "faq_47_j32yc", "question": "What should I do if someone claims to represent RJCC?", "answer": "Do not rely only on a display name, avatar, message, invoice, or payment address. Verify the current Discord username rjmc and numeric user ID 396107045738250260, or contact whog53@live.com through an independently verified route. The old Discord username RJ#4044 is inactive.", "topic": "fraud_prevention", "publicVisible": true, "sortOrder": 46 }, { "id": "faq_48_60iev", "question": "Where can I read RJCC's current Terms of Service?", "answer": "The public Terms of Service are available at https://rjcc.pro/TOS.html. The page currently states that it was last modified on 8 June 2023. Customers should read the current page and ask RJCC to confirm any unclear or project-specific condition before a commission begins.", "topic": "terms_of_service", "publicVisible": true, "sortOrder": 47 } ] }