{
  "ok": true,
  "clientSlug": "prima-business-alliance-sdn-bhd-2",
  "policy": {
    "delivery": "Prima Business Alliance Sdn. Bhd. provides services according to the scope, location, schedule, specifications and other requirements agreed with the client. Service commencement and completion dates are confirmed after the company reviews the requested work and any applicable site, workforce, material or operational requirements.\n\nAny stated completion date or service schedule is subject to the agreed project terms and may be affected by site access, client instructions, material availability, approvals, weather, safety requirements, regulatory requirements or other circumstances outside the company’s reasonable control.\n\nWhere materials, documents or other deliverables form part of a project, the method and timing of delivery will be stated in the relevant quotation, purchase order, service agreement or contract.",
    "returns": "Prima Business Alliance Sdn. Bhd. primarily provides services rather than standard retail goods. Completed services cannot normally be returned.\n\nIf materials, equipment or other physical items are supplied as part of an agreed project, any return, replacement or rejection will be handled according to the applicable quotation, purchase order, supplier conditions, project specifications or written agreement with the client.\n\nClients should report any concern regarding supplied materials or completed work as soon as reasonably possible so that the company can review the matter and determine an appropriate resolution.",
    "refunds": "Refund eligibility depends on the applicable quotation, purchase order, service agreement or contract between Prima Business Alliance Sdn. Bhd. and the client.\n\nPayments already applied to completed work, committed labour, purchased materials, third-party costs, mobilization, administration or other non-recoverable project expenses may not be refundable.\n\nIf a project or service is cancelled, changed or unable to proceed, the company will review the work completed, costs incurred, commitments already made and the terms agreed with the client before determining whether any refund, credit or balance is due.\n\nAny approved refund will be processed according to the payment method and timeframe agreed between the company and the client. Nothing in this policy overrides rights or obligations contained in an applicable written agreement or mandatory law.",
    "privacy": "Prima Business Alliance Sdn. Bhd. may collect business and contact information provided by clients or prospective clients when they request quotations, services, project information, employment-related assistance or other business support.\n\nInformation may include names, business details, telephone numbers, email addresses, project locations, service requirements and other information reasonably necessary to review or perform the requested service.\n\nThe company uses this information to communicate with clients, prepare quotations, coordinate projects, provide agreed services, maintain business records and meet applicable legal or operational requirements.\n\nInformation will not be intentionally disclosed to unrelated third parties except where necessary to perform an agreed service, work with authorized suppliers or service providers, comply with legal requirements, protect legitimate business interests, or where the client has authorized the disclosure.\n\nClients may contact Prima Business Alliance Sdn. Bhd. using the published business contact details regarding corrections or questions about information they have provided.",
    "terms": "Information published on this profile provides a general description of the services offered by Prima Business Alliance Sdn. Bhd. and does not by itself constitute a binding quotation, contract, guarantee or confirmed acceptance of work.\n\nAll projects and services are subject to review of the client’s requirements, scope, location, schedule, specifications, workforce requirements, material requirements, availability and any applicable legal or operational conditions.\n\nPrices, schedules and service commitments become binding only when confirmed through an accepted quotation, purchase order, service agreement, contract or other written agreement between Prima Business Alliance Sdn. Bhd. and the client.\n\nThe client is responsible for providing accurate information and appropriate access, approvals, instructions and cooperation required for the agreed work. Changes to the scope or requirements may affect price, timing and other terms.\n\nWhere there is any inconsistency between information on this public profile and an executed quotation, purchase order, service agreement or contract, the applicable written agreement will take precedence.\n\nPrima Business Alliance Sdn. Bhd. may update its public business information and general policies from time to time. Applicable statutory rights and obligations remain unaffected."
  },
  "rules": [
    "Use approved public business facts only.",
    "Do not request private dashboard, payment, database, admin, setup, OTP, or confidential client data.",
    "Do not invent prices, services, legal claims, guarantees, shipping, refund terms, or availability.",
    "If a question is sensitive, urgent, unclear, regulated, or case-specific, route to human handoff."
  ],
  "publicKnowledgeOnly": true,
  "privateDataAccess": false,
  "blockedData": [
    "private dashboard data",
    "payment records",
    "admin records",
    "database records",
    "setup codes",
    "OTP data",
    "dashboard access codes",
    "confidential client information"
  ]
}